Due to the nature of the custom decoration applied to any item provided on-site or thru this website, we cannot accept returns unless the decorated item is damaged or imprinted incorrectly.

To begin a return request for either a damaged good or incorrect imprint, we must be notified by email within 24 hours of receipt.

Please email bjc-customersupport@impactdimensions.com and include the following:

• Description of the issue
• Photographs of the issue
• Contact information (name, email address & phone number)
• Order Number